iomega Sucks, American Express Rocks, get a Drobo!

I wrote a blog about backing up data and recommended the HP simple save which works great for individual work stations however I need something to replace my piece of crap Iomega Store Center which died after only 16 weeks and iomega told me too bad.

The Story:

I  purchased an iomega drive in March 2009. It came with a 12 month warranty, however I came to find out that anything purchased in June 2009 and after included a 36 month warranty. Oh, and they offer a free 36 month warranty on drives purchased before June 2009 but you had to know to register it with iomega within 90 days of purchase. No mention of that in the manual, you only see it when you go to iomega support. What a load of crap.

Simply stated iomega doesn’t stand behind their products. I’m pretty sure they spend a substantial amount on advertising and marketing to get customers so their customer acquisition cost would seem to warrant trying to keep customers happy so they return for new items and good service. But that didn’t happen in my case and based on the forums, it’s par for the course.

What really pushed me over the edge is that they wanted $50 for out of warranty help via phone or chat. Just to say my drive was dead, out of warranty, but we can sell you a new one. Well, they lost my business for life as well as the rest of my family and any friends or people who will listen.

Now I go out of my way to tell everyone to avoid iomega products.

Luckily, I purchased the iomega store center using my American Express card and had automatically received an extended warranty just by using my AMEX. I called AMEX to inquire if I was covered and within a week they had credited my original purchase price, less sales tax.

I don’t know about you, but I’m an AMEX customer for life and will now purchase all my electronics and almost everything else using my AMEX card.

After thorough research and a recommendation from a friend in the IT world I finally found my last network drive. The Drobo has great reviews from everyone who gets one and is well regarded in the IT world. Do yourself a favor and check out the Drobo. I shopped around and found the best deal on Amazon since shipping was free.

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