Can I dispute the results provided to me?
If you placed an order for a private investigator search and think something is amiss, or incorrect, you may request the investigator recheck your results.
We ask that you use the built in online system to respond to your report. Simply login to your account click on your order number and in the Order Details use the “Ask a Question” feature.
Please state the issue with the results and what you think the problem is. Be sure to list all the reasons for your recheck request (include facts of matter, not assumptions).
Please keep in mind that results are time sensitive. If you received the cell phone number for someone as a result but waited a week to see if it was valid only to find out it was disconnected, that is not the fault of the investigator. The number was active on the day it was obtained.
Keep in mind that people move, changes phone numbers, change addresses all the time. The investigators cannot guarantee time sensitive information. If you have a legitimate reason, (you sent a letter to the address provided and it came back undeliverable, you sent a writ to a bank and the account was invalid), we will send your comments to the investigator that processed your search and ask that he recheck your results.
We want our customers to be satisfied that the investigators did their job. If the results from the recheck come back the same, then the investigator would require proof that the results they provided were incorrect (ie. written attempts to use information provided via a professional, court, process server, attorney, or you hired another investigator and they found different results). If you hired someone else that obtained different results, you must provide the name and/or company name of the other firm and send us the results they obtained.
Please note that all information is derived from third parties. The investigators obtain the information provided based on it being the most current and accurate information on file at the time it is obtained. If you find this to be incorrect, we need to show them proof.
If you are unhappy with another aspect of the service you ordered, please contact us and review the terms and conditions of the service. Please notify our office asap if you think there is a problem with your order and we will do everything in our power.
| ABOUT THE AUTHOR: Noah Wieder is CEO of SearchBug, Inc. and the founder of bestpeoplesearch.com. Bestpeoplesearch is a private investigator portal and Information Retrieval Services web site where investigators offer searches to businesses and individuals with specific search needs. |
