Posts

Customer service representative wearing a headset beside the Pennsylvania state seal and Lady Justice, illustrating Pennsylvania Act 47 of 2026 requirements for outbound teams.
Sep
07

Pennsylvania Act 47 of 2026: What Outbound Teams Need to Review Before October 19 

Pennsylvania Act 47 of 2026 changes several rules affecting outbound calls, texts, ringless voicemail, robocall consent, and calling hours. Here is what outbound teams should review before October 19.

TCPA Compliance for Lead Generation  
Sep
03

Marketer’s Guide to TCPA Compliance for Lead Generation  

TCPA violations can cost $500 to $1,500 per call or text. For lead generation teams, compliance involves more than adding consent language to a form. It covers how leads are collected, what type of outreach is planned, how opt-outs are handled, and whether phone numbers may have been reassigned. Here is a practical overview of what marketers need to know.

Repeat TCPA filers and pre-call screening for small call centers
Aug
31

Why Repeat TCPA Filers Matter and How Small Call Centers Can Protect Themselves With Pre-Call Screening 

Repeat TCPA filers accounted for a significant share of cases in one recent litigation analysis. Learn how small call centers can use pre-call screening, DNC checks, complaint history, and TCPA litigation indicators to review phone numbers before dialing.