TCPA fines are scary. The Telephone Consumer Protection Act (TCPA) is a law that aims to protect consumers from unwanted calls. It achieves this by placing certain restrictions on businesses that use telephone outreach for marketing purposes. To hold businesses accountable, failure to comply with TCPA regulations results in hefty fines. Every Halloween, we trade […]
What is the Reassigned Numbers Database (RND)? If you use telephone outreach in your business, you need to know. The RND is a centralized resource established by the U.S. Federal Communications Commission (FCC) to help businesses determine whether a telephone number has been permanently disconnected—and potentially reassigned—since the last time they obtained consent from its […]
What happens when reassigned numbers appear in your contact database? Millions of phone numbers are disconnected each year. In just a couple of months, a disconnected phone number can be reassigned to a new user. You don’t want to contact this new user with information intended for someone else. How many reassigned numbers are in […]
The Telephone Consumer Protection Act (TCPA), passed in 1991, was meant to stop unwanted robocalls, texts, and faxes from overwhelming consumers. Over 30 years later, it’s still one of the strictest rules businesses must follow when contacting customers. Yet many teams, even the well-meaning ones, still violate it. Actually, there are 10 common TCPA violations […]
