Repeat TCPA filers accounted for a significant share of cases in one recent litigation analysis. Learn how small call centers can use pre-call screening, DNC checks, complaint history, and TCPA litigation indicators to review phone numbers before dialing.
A coalition of 51 attorneys general has backed proposed FCC Know Your Customer rules that could require originating voice providers to collect and verify more information from high-volume callers. The rules are not final, but call centers, lead generators, and outsourced dialing operations should start reviewing their business records, documentation, and vendor alignment now.
TCPA class action filings hit 601 in Q1 2026 alone. Learn how to audit your calling lists mid-year with RND checks and phone validation before outbound campaigns go out.
If your team runs outbound calls or texts, January is when dialer gaps appear quickly. New campaigns start. Sales pressure ramps up. Lists get uploaded. Someone changes a setting. Then the risk follows. This post is a TCPA Compliance Checklist you can run in January before the first campaign goes live. It is written for […]
Cold calling hits differently when you know every number on your list has been checked for risk. You already know your outbound results depend on good data. What often gets pushed aside is the legal risk of dialing people who never asked to hear from you. As year-end approaches, your team is closing tickets, cleaning […]
Debt collection agencies face growing pressure from regulators and consumers. More lawsuits are being filed, and many of them involve collection calls that were meant to be part of a regular workflow. Companies that believe they already have a solid process often find small gaps that trigger massive class actions. These cases are expensive, stressful, […]
