Searchbug Technical FAQs Archives
Answers to some of our most frequently asked questions about how Searchbug Services work. Want your questions about Searchbug’s Service answered? Check out answers to Searchbug questions here.
May16
Be in The Know: Searchbug Announces Important Change for New Accounts
Since 1995, Searchbug has been providing you with the best quality data on the market. Last 2019, if you recall, we redesigned our website to make it easier to navigate and understand. We’re excited to announce another major change and simplification to our sign-up process! As a Searchbug user, we value you, and we want to be […]
Nov08
Searchbug Tech FAQ: How Our Reachable Phone Number Service Works
Recently, a Searchbug customer had a question about how we checked whether phone numbers were active or inactive. The customer had processed a large quantity of phone numbers with our Standard Reachable Number Service. Many of the numbers were shown as active. Our customer then provided our active/inactive number testing system with two phone numbers. […]
Nov14
How am I protected from credit card fraud on your site?
How am I protected from credit card fraud on your site? We use the latest online fraud tools, Credit Card Encryption, a Comodo Security Certificate and other hi-tech methods to ensure our system is safe to use. We go to great lengths to detect fraudulent card activity and actually help several government agencies and several […]
Nov14
Does Best People Search provide order and payment confirmation?
When you submit your credit card information and your payment is approved a receipt will be shown on your confirmation screen. You can either write your invoice and order ID(s) down (or print the page using your browser’s print function) for your reference. This way if you need to call us for any reason you […]
Nov14
Is my Credit Card Secure when I use Best People Search?
The simple answer is Yes. For those of you that require the details here’s what we do with your credit card information. When you make a payment for services on Bestpeoplesearch.com we do not store your entire credit card number in our system and our web site uses SSL technology and the Verisign payment gateway […]
Aug29
Can I dispute the results provided to me?
If you placed an order for a private investigator search and think something is amiss, or incorrect, you may request the investigator recheck your results. We ask that you use the built in online system to respond to your report. Simply login to your account click on your order number and in the Order Details […]
Aug29
What happens if a positive result to my Best People Search does not exist?
If, for example, you order a search for a phone number at a particular address, and the investigator finds out that no phone line is connected to that address your report would show “No Active Service”. Such a finding is the result of your search. If you order a Criminal Report and the subject of […]
