When it’s done right, outbound calling still works. If you have had trouble in the past, it might be time for a better pre-call checklist. In today’s compliance-heavy environment, dialing without a disciplined process is inefficient as well as risky. From Do Not Call (DNC) regulations to quiet hour restrictions, and the often-overlooked issue of […]
The workplace is an increasingly digital environment. This lends itself to scams that have evolved far beyond obvious spam emails and suspicious phone calls. One of the most persistent and costly threats facing businesses is IRS impersonation scams. IRS impersonation fraud involves schemes in which criminals pose as representatives of the Internal Revenue Service to […]
Phone validation for product alerts are increasingly important for tech companies. SMS is no longer just a backup communication channel. It’s becoming a primary touchpoint for product alerts, authentication, and customer engagement. In 2026, tech companies are doubling down on SMS to deliver real-time notifications, from security alerts to feature updates. But as adoption grows, […]
You’ve heard of spring cleaning. But have you heard of spring cleaning a CRM? Spring cleaning isn’t just for closets and garages. For many organizations, it’s also the perfect time to clean up their CRM. Over time, customer relationship management systems accumulate outdated fields, duplicate records, inconsistent data, and abandoned workflows. Left unchecked, this clutter […]
Do you know the difference between federal vs. state DNC lists? If you use telephone numbers for marketing purposes, you know that you have to use them ethically. That means honoring opt-outs and avoiding numbers that are registered on the Do Not Call (DNC) list—and there are two. One of the most common (and costly) […]
Small businesses often don’t realize they face more TCPA risk until they get hit with a demand letter or lawsuit. The Telephone Consumer Protection Act (TCPA) is one of the most common sources of costly compliance violations in the United States. While the law applies to businesses of all sizes, small businesses often face greater […]
Fraudulent claims continue to rise across industries. Whether you handle insurance and financial services or government benefits and e-commerce, fraudulent claims can be a costly problem. Fraud tactics evolve rapidly, but many successful schemes still rely on the same core weakness: gaps in identity verification. When systems fail to accurately confirm who is submitting a […]
