Tax season brings a wave of customer questions. People call about refunds. Others ask about payment notices. Support teams often handle hundreds of these requests every day. That high activity level also attracts scammers who try to slip through the process. Customer support agents sit at the front line of this risk. A single conversation […]
National Consumer Protection Week runs from March 1 to 7, 2026. Federal agencies, nonprofits, and private organizations use this week to talk about scams, fraud risks, and consumer rights. Most people see it as a public awareness campaign. Business owners should see something more. This week is a reminder that fraud prevention is part of […]
You work hard to collect lead and customer details. Your forms get filled. Agents confirm info on calls. Maybe your CRM grows every day. Yet the reality is simple. Some first-party data is wrong the moment it enters your system. Names can be fake. Phone numbers can be recycled or typed incorrectly. Emails can be […]
Valentine’s Day brings more texts than usual. Some feel sweet. Others feel random. A growing number start with a simple mistake. A message meant for someone else. At least that is what it looks like. Many Americans are receiving texts that ask, “Are you still coming later?” or “Did you get my message yesterday?” You […]
In a recent Convoso podcast episode, we watched as guests walked through the FCC’s latest compliance direction and what it could mean for everyday outreach. Rather than making you sit through the whole discussion, this post is focused on the strongest points and organizes them into a practical checklist you can act on today. Outreach […]
If your team runs outbound calls or texts, January is when dialer gaps appear quickly. New campaigns start. Sales pressure ramps up. Lists get uploaded. Someone changes a setting. Then the risk follows. This post is a TCPA Compliance Checklist you can run in January before the first campaign goes live. It is written for […]
December is when a CRM tells the truth. Not the dashboard version. The real version your reps feel on the dialer and your team sees in opt-out logs. Dead numbers that never connect “Wrong person” replies on texts Leads tagged as hot that now belong to someone else Records missing state or timezone, so outreach […]
